Protect Your Phone from Drops, Theft, Loss & Breakdowns
TELUS Device Protection covers what manufacturer warranties do not. Accidental damage, theft, loss, and mechanical breakdown are all covered with fast replacement and low deductibles. Plans start at just $9/month.
Add protection at any Bolt Wireless location across BC, Alberta & Ontario.
What Does TELUS Device Protection Cover?
From cracked screens to stolen phones, TELUS Device Protection has you covered for the situations that manufacturer warranties exclude.
Accidental Damage
Cracked screens, water damage, drops, and spills. The most common phone mishaps are fully covered with quick replacement or repair.
Theft
If your phone is stolen, file a claim and receive a replacement device. Coverage includes theft from your person, vehicle, or premises.
Loss
Misplaced your device and cannot recover it? Higher-tier plans cover accidental loss so you are never left without a phone for long.
Mechanical Breakdown
Hardware failures beyond the manufacturer warranty period are covered. Battery degradation, charging port issues, and speaker failures included.
Choose Your Coverage Tier
Three tiers of protection to match your needs and budget. All plans can be added to any TELUS or Koodo device within 30 days of activation.
Essential
Basic protection for budget-conscious users who want coverage against the most common device issues.
- Accidental damage coverage
- Mechanical breakdown after warranty
- Screen repair coverage
- Next-business-day replacement
- Up to 2 claims per 12 months
- Theft coverage
- Loss coverage
- Same-day replacement
Complete
Comprehensive coverage that adds theft protection and faster replacement for full peace of mind.
- Everything in Essential
- Theft coverage
- Same-day replacement available
- Reduced deductibles
- Up to 3 claims per 12 months
- Loss coverage
Premium
Maximum protection with loss coverage, lowest deductibles, and priority claim processing.
- Everything in Complete
- Loss coverage included
- Lowest deductibles
- Priority claim processing
- Up to 4 claims per 12 months
- Accessories coverage up to $100
How Claims Work: 3 Simple Steps
Filing a claim is straightforward. Most claims are approved within hours and replacement devices ship the same day.
File Your Claim
Call the TELUS Device Protection claims line or file online. Have your TELUS account number and device details ready. Claims can be filed 24/7.
Claim Approved
Most claims are approved within hours. Pay the applicable deductible based on your coverage tier and device model. You will receive confirmation with next steps.
Get Your Replacement
Receive a replacement device as fast as same day for eligible plans, or next business day via courier. Visit a Bolt Wireless store for in-person pickup where available.
TELUS Device Protection vs. AppleCare+
Wondering how TELUS Device Protection compares to AppleCare+? Here is a side-by-side comparison of what each program covers.
AppleCare+ is a registered trademark of Apple Inc. Comparison based on publicly available plan details.
Is Device Protection Worth It? A Cost Breakdown
One incident without protection can cost more than years of monthly premiums. Here is what common phone repairs and replacements cost without coverage.
Cracked Screen Repair
Without Protection
$350-$500
With Protection
$49-$99 deductible
Your Savings
Save $250-$400
Water Damage (Total Loss)
Without Protection
$800-$1,800
With Protection
$99-$199 deductible
Your Savings
Save $700-$1,600
Phone Stolen
Without Protection
$800-$1,800 (full replacement)
With Protection
$99-$199 deductible
Your Savings
Save $700-$1,600
Battery Failure (Post-Warranty)
Without Protection
$100-$200 repair
With Protection
$0 (covered)
Your Savings
Save $100-$200
The Bottom Line
At $9-$19/month, TELUS Device Protection costs $216-$456 over a two-year term. A single cracked screen repair costs $350-$500 and a full device replacement runs $800-$1,800. For most users, one claim pays for the entire cost of the plan.
Browse devices to protect:
Add Device Protection at Any Bolt Wireless Store
Visit any of our locations to add TELUS Device Protection to your new or existing device. Our team will help you choose the right coverage tier for your needs and budget.
TELUS & Koodo Store Delta
Unit 110-8067 120th Street, Delta, BC V4C 6P7
778-957-8000
TELUS & Koodo Store Surrey
15161 56 Ave Unit 102, Surrey, BC V3S 9A5
604-372-4704
TELUS & Koodo Store Vancouver
522 West Pender Street, Vancouver, BC V6B 1V3
778-536-8000
TELUS & Koodo Store Abbotsford
31940 S Fraser Way, Unit 16, Abbotsford, BC V2T 1V6
604-967-3000
TELUS & Koodo Store Golden
612 7 St N Unit 105, Golden, BC V0A 1H2
250-439-9990
TELUS & Koodo Store New Westminster
610 6th St Unit K9, New Westminster, BC V3L 3C2
604-373-8111
Frequently Asked Questions About TELUS Device Protection
Common questions about coverage, claims, deductibles, and whether device protection is the right choice for your phone.
When do I need to add TELUS Device Protection to my plan?
TELUS Device Protection must be added within 30 days of activating a new device or upgrading your phone. You cannot add it after an incident has occurred. We recommend adding protection at the time of purchase at any Bolt Wireless store to ensure continuous coverage from day one. If you are upgrading your device, your existing protection plan will transfer to the new device.
What is the deductible for a TELUS Device Protection claim?
Deductibles vary based on your coverage tier and device model. Essential plans have higher deductibles (typically $99-$249), Complete plans offer reduced deductibles ($49-$199), and Premium plans have the lowest deductibles ($49-$149). The exact amount depends on whether the claim is for screen repair, accidental damage, theft, or loss. Your specific deductible is confirmed when you enroll and is outlined in your coverage terms.
Does TELUS Device Protection cover cracked screens?
Yes. Cracked screens from accidental drops are one of the most common claims and are covered under all three tiers of TELUS Device Protection. Depending on your plan and device model, you may receive a screen repair or a full device replacement. Screen repair claims typically have the lowest deductible and fastest turnaround time, often same-day for Complete and Premium plans.
Can I use TELUS Device Protection with any phone brand?
Yes. Unlike AppleCare which only covers Apple devices, TELUS Device Protection covers smartphones from all major brands including Apple iPhone, Samsung Galaxy, Google Pixel, and other devices available through TELUS. This makes it the better choice if your household or business has a mix of device brands, as one protection program covers everything.
How fast can I get a replacement device through TELUS Device Protection?
Replacement speed depends on your coverage tier. Premium and Complete plans offer same-day replacement in many areas, with the device delivered directly to your door or available for pickup at a Bolt Wireless store. Essential plans provide next-business-day replacement via courier. In all cases, most claims are approved within hours of filing, minimizing the time you spend without a working device.
Is TELUS Device Protection worth it for older or less expensive phones?
For phones valued under $400, the Essential plan at $9/month provides solid protection against accidental damage and mechanical breakdown at a reasonable cost. Over a two-year term, you pay $216 in premiums, which is significantly less than replacing even a mid-range device. For flagship phones costing $1,000 or more, protection is almost always worth it since a single incident without coverage could cost more than two years of premiums plus the deductible.
Do Not Wait Until It Is Too Late to Protect Your Device
TELUS Device Protection must be added within 30 days of device activation. Visit a Bolt Wireless store today and protect your investment from $9/month.