Question 1

What is the phone number for TELUS customer service?

Accepted Answer

Bolt Wireless is an authorized TELUS dealer, not TELUS customer service. To reach TELUS directly, dial *611 free from any TELUS mobile, or use the contact options at telus.com/en/support/contact-us. If your question is about a plan change, a device, an upgrade, activation or an EPP eligibility check, any Bolt Wireless store can handle it in person — which is usually faster than a phone queue.

Question 2

What are Bolt Wireless store hours?

Accepted Answer

Monday to Saturday, our stores open between 10 AM and 11:30 AM and close between 6 PM and 8 PM. On Sundays they open between 10 AM and 11 AM and close at 6 PM. Golden is closed on Sundays. Check the store listing below for exact hours at your nearest location.

Question 3

Do I need an appointment to visit a store?

Accepted Answer

No appointment is needed. All Bolt Wireless stores welcome walk-ins. Our staff are ready to assist you on a first-come, first-served basis during regular business hours.

Question 4

Can you help with my existing TELUS or Koodo account?

Accepted Answer

Absolutely. Our trained staff can help with plan changes, account inquiries, bill payments, device upgrades, adding new lines, and troubleshooting. Bring valid government ID and your account details for fastest service.

Question 5

What services do Bolt Wireless stores offer?

Accepted Answer

We offer TELUS Mobility plans, Koodo prepaid and postpaid plans, TELUS Internet, Optik TV, SmartHome Security systems, and device trade-ins. We handle new activations, renewals, upgrades, and accessories.

Question 6

How long does it take to get a response after contacting you?

Accepted Answer

If you call during business hours, you will be connected right away. Email inquiries and form submissions are typically answered within 24 hours on business days. For urgent matters, calling your nearest store is always the fastest option.

Question 7

Which provinces have Bolt Wireless stores?

Accepted Answer

We have 10 open stores across British Columbia (Delta, Surrey, Abbotsford, Golden, New Westminster), Alberta (Calgary SW, Calgary NW, Calgary NE) and Ontario (Mississauga). Our Vancouver store is temporarily closed.

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British Columbia (5 stores)

Alberta (3 stores)

Ontario (2 stores)

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