Frequently Asked Questions

Bolt Wireless is an authorized TELUS and Koodo dealer with 10+ retail stores across British Columbia, Alberta, and Ontario. We offer the full range of TELUS and Koodo products and services including smartphones, tablets, internet, TV, and home security.

Most locations are open Monday to Saturday from 10 AM to 8 PM (some until 9 PM) and Sundays from 11 AM to 6 PM. Our Golden, BC location has reduced hours. Check our store locator page for exact hours at your nearest location.

No appointment is needed. All Bolt Wireless stores welcome walk-ins. Our staff are ready to assist you on a first-come, first-served basis during regular business hours.

We currently have 10+ stores across British Columbia (Delta, Surrey, Vancouver, Abbotsford, Golden, New Westminster), Alberta (Calgary SW, NW, and NE), and Ontario (two locations in Mississauga).

We offer TELUS Mobility plans, Koodo prepaid and postpaid plans, TELUS Internet, Optik TV, SmartHome Security systems, and device trade-ins. We handle new activations, renewals, upgrades, and accessories.

Budget carriers like Public Mobile, Lucky Mobile, and Chatr typically offer the lowest-priced plans. For mid-range affordability with strong network coverage, Koodo (which runs on the TELUS network) offers excellent value. Visit any Bolt Wireless store to compare options.

A good plan balances price, reliable coverage, unlimited talk and text, and sufficient data for your everyday use. TELUS and Koodo offer plans starting from budget-friendly options up to premium unlimited data plans. Our staff can help you find the right fit.

TELUS offers discounts through seasonal promotions, bundle deals (combining internet, TV, and mobile), employer exclusive plans (EPP), student offers, and senior discounts. Visit a Bolt Wireless store to learn about current promotions available to you.

Koodo plans vary by data, features, and current promotions. They typically start at competitive monthly prices for basic plans and scale up for more data. Koodo is known for flexible, no-contract options. Visit us in store for the latest pricing.

Koodo operates on the TELUS national network, which means you get the same extensive 4G LTE and 5G coverage as TELUS customers. This makes Koodo one of Canada's best-value carriers in terms of network reliability.

Both are strong mid-tier carriers. Koodo runs on the TELUS network and is known for flexible plans and no-surprise billing. Fido operates on the Rogers network and sometimes offers more device promotions. The best choice depends on your coverage needs and plan preferences.

TELUS may offer $0 upfront phones with select plans on 2-year contracts during promotional periods. These deals change frequently, so visit a Bolt Wireless store or check our deals page to see current offers.

Free iPads are occasionally offered with eligible tablet data plans and long-term contracts during promotions. Availability depends on current TELUS offers. Ask our staff about the latest tablet deals.

TELUS may offer $0 Samsung tablets with select data plans and contract commitments during promotional events. Check with your nearest Bolt Wireless store for current tablet promotions.

Yes, refurbished phones are a cost-effective option. They are quality-tested, restored to working condition, and usually come with warranties. TELUS certified pre-owned devices are a reliable way to save on premium smartphones.

The best senior plans offer low monthly costs, unlimited calling, and simple data options. TELUS, Koodo, and Public Mobile all have plans well-suited for seniors. Our staff can walk you through the options and help you choose.

There is no government program for free phones, but carriers often offer discounted or $0 devices with qualifying plans. Seniors may also be eligible for special rate plans. Visit a Bolt Wireless store to explore available offers.

Yes, TELUS offers a full range of home internet plans including PureFibre (fibre optic), high-speed DSL, and wireless home internet for rural areas. Plans vary by speed and data, and bundles with TV and security are available for additional savings.

TELUS PureFibre is a fibre-to-the-home internet service offering symmetrical upload and download speeds up to 1 Gbps or higher. It is one of the fastest and most reliable internet options available in Canada, ideal for streaming, gaming, and working from home.

Yes, TELUS offers wireless home internet solutions for rural and underserved areas where fibre or cable internet may not be available. Speeds vary by location. Contact us to check availability at your address.

TELUS Optik TV is a premium television service offering hundreds of channels, 4K content, cloud PVR, and on-demand streaming apps. It integrates with TELUS Internet for a seamless entertainment experience and can be bundled for savings.

Yes, cellular-enabled smartwatches require an additional data plan to make calls and use data independently from your phone. TELUS offers smartwatch plans that pair with your existing mobile number.

Yes, all smartwatches work via Bluetooth when connected to your smartphone without needing a separate plan. A cellular plan is only needed if you want the watch to function independently away from your phone.

No, Koodo currently does not support standalone smartwatch plans. If you need a cellular smartwatch plan, TELUS offers this service. Visit a Bolt Wireless store and we can help you set it up.

Yes, TELUS supports select compatible smartwatches under its Bring Your Own Device policy. Check with us in store to confirm your smartwatch model is supported on the TELUS network.

Yes, tablets can be added as additional data lines to eligible TELUS plans. TELUS also offers dedicated data-only plans specifically designed for tablets with various data allotments.

Absolutely. Our trained staff can help with plan changes, account inquiries, bill payments, device upgrades, adding new lines, and troubleshooting. Bring valid government ID and your account details for fastest service.

Yes, Bolt Wireless accepts phone trade-ins at all locations. Bring your old device in working condition and our staff will assess its value. Trade-in credit can be applied toward a new phone or plan.

Most activations and device setups are completed within 30 to 60 minutes at our stores. This includes transferring your data, setting up your new plan, and applying screen protectors or accessories if needed.