Privacy Policy

1. Information We Collect

We collect information that you provide directly to us as well as information collected automatically when you interact with our website and services. This may include:

• Personal identification information: name, email address, phone number, mailing address, and date of birth when you create an account, make a purchase, or contact us.
• Account and transaction data: details of products and services you have purchased or enquired about, including TELUS and Koodo plan activations, device purchases, and trade-ins.
• Device and usage information: your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website, collected through cookies and similar technologies.
• Communication records: records of correspondence when you contact us by phone, email, or through our website contact form.
• Government-issued identification: when required to verify your identity for account activations or changes, in compliance with carrier requirements.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, activations, and service requests.
• To communicate with you about your account, purchases, and customer support inquiries.
• To send promotional offers, newsletters, and updates about TELUS and Koodo products and services (with your consent).
• To improve our website, services, and customer experience through analytics and usage patterns.
• To comply with legal obligations and protect against fraud or unauthorized activity.
• To manage our relationship with you, including responding to your feedback and resolving complaints.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With TELUS and Koodo: as an authorized dealer, we share necessary customer information with TELUS and Koodo to process activations, plan changes, and service requests on your behalf.
• Service providers: we work with trusted third-party providers who assist us with website hosting, analytics, payment processing, and marketing. These providers are contractually obligated to protect your information.
• Legal requirements: we may disclose information when required by law, regulation, legal process, or enforceable government request.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. These include:

• Essential cookies: required for the website to function properly, such as session management and security.
• Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics) so we can improve content and user experience.
• Marketing cookies: used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights

Under Canadian privacy law (including PIPEDA), you have the following rights regarding your personal information:

• Access: you can request a copy of the personal information we hold about you.
• Correction: you can request that we correct any inaccurate or incomplete personal information.
• Withdrawal of consent: you can withdraw your consent for marketing communications at any time by unsubscribing or contacting us directly.
• Deletion: you can request that we delete your personal information, subject to legal and contractual retention requirements.
• Complaint: you have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

8. Third-Party Links

Our website may contain links to third-party websites, including TELUS, Koodo, and other partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: