How to Switch to TELUS: Complete Step-by-Step Guide

Thinking about switching to TELUS? The process is simpler than you might think. Whether you are coming from Rogers, Bell, or any other carrier, this guide walks you through every step.

Step 1: Check Your Current Contract

Before switching, check if you have any remaining device balance or early cancellation fees with your current carrier. Even if you do, TELUS trade-in values and promotions often cover or exceed these costs. Bring your latest bill to Bolt Wireless and we will calculate exactly what the switch will cost (or save) you.

Step 2: Keep Your Number

Yes, you can keep your existing phone number. This is called "number porting" and it happens automatically when you activate with TELUS. Do NOT cancel your old plan first — the number transfers over during activation and your old plan cancels automatically.

Step 3: Choose Your Plan

Visit Bolt Wireless and our team will compare your current plan with TELUS options. Many customers find they get more data for less money after switching. Check out TELUS consumer plans or Koodo plans for budget-friendly options.

Step 4: Get Your Device

You have three options: bring your own phone (BYOD for plan savings), trade in your old phone toward a new one, or get a new phone for $0 upfront with financing.

Step 5: Walk Out Connected

Activation takes about 30 minutes at Bolt Wireless. We transfer your contacts, set up your email, install essential apps, and make sure everything works before you leave. Same-day activation — no waiting for SIM cards in the mail.