TELUS & Koodo Store in Vancouver, BC

522 W Pender St, Vancouver, BC V6B 1V3, Canada

Welcome to Bolt Wireless — your authorized TELUS and Koodo dealer in the heart of downtown Vancouver, BC. Located at 522 West Pender Street, just steps from Waterfront Station and the financial district, we offer the latest smartphones, Koodo prepaid plans, TELUS PureFibre internet, Optik TV, and SmartHome Security solutions. Our downtown Vancouver team provides expert advice and same-day activations Monday through Saturday. Call (778) 536-8000 or visit us today!

Visit our other TELUS & Koodo Store locations: Delta BC, Surrey BC, Abbotsford BC, and Calgary NW.

Contact:

Store Hours:

Connecting the World with:

Customer Reviews

amanjot dhindsa profile picture
amanjot dhindsa
00:28 24 Jan 25
I visited there store today, the guy yasir gave me excellent service by solving my issue with efficient manner I really appreciate his work.
Amazing customer service. Thank you Yasir for the best mobility, home security and home internet plan.
Samanta Toro profile picture
Samanta Toro
00:26 17 Jan 25
Camille profile picture
Camille
19:35 07 Jan 25
Excellent service and very accommodating
sakshi jalota profile picture
sakshi jalota
22:08 03 Jan 25
Yasir ‘s customer service has been exceptional, who answered all questions very well. His skills and knowledge is impressive
Highly recommend specially if you are looking for good plans and buy phones
ALFREDO LOPEZ profile picture
ALFREDO LOPEZ
22:30 02 Jan 25
Sunit Kc profile picture
Sunit Kc
05:28 27 Dec 24
Joan Loved profile picture
Joan Loved
01:52 27 Dec 24
amy hagedorn profile picture
amy hagedorn
00:25 20 Dec 24
Very helpful in transferring my account over through calling. Thanks!
Torry Martin profile picture
Torry Martin
03:18 12 Dec 24
Yasir is a total professional! He was extremely helpful and went above and beyond in solving a complex issue I was having.
Nduta Mwaniki profile picture
Nduta Mwaniki
22:07 19 Nov 24
Best customer service ever 💯
Served to satisfaction!
Soo K. Kang profile picture
Soo K. Kang
20:27 12 Nov 24
Yasir was so kind and helful and patient, make sure you come here
Ha-Ly Tra profile picture
Ha-Ly Tra
20:15 11 Nov 24
Yasir was amazingly helpful
Manlin Cai profile picture
Manlin Cai
00:21 09 Nov 24
Excellent service here!! Yasir is very kind and helpful. He helped my partner get her new cellphone number and add it to my account.
Jillian Reimer profile picture
Jillian Reimer
20:26 05 Nov 24
Yasir at the 522 West Pender Telus was so helpful! He helped me navigate some glitches getting my internet set up and worked with me to find the best possible deal for my phone & internet service. So knowledgeable and respectful of my budget and service needs, he just made everything work! Highly recommend:)
Cooper Fargey profile picture
Cooper Fargey
01:07 25 Oct 24
So helpful and kind, great to have a go-to shop with guys I can trust if ever needed! Will be recommending friends.
Lucia Lok profile picture
Lucia Lok
14:53 10 Sep 24
Jansnoor is professional n friendly. She did an efficient work. Excellent service.
Eleonora Cat profile picture
Eleonora Cat
21:06 10 Aug 24
She helped us right away and was very quick!
Really good!
Imogen Allen profile picture
Imogen Allen
20:02 15 Jun 24
Great service! Amazing plan for only $39!
Luke Thompson profile picture
Luke Thompson
19:31 13 Jun 24
Aditya is awesome. Very knowledgeable and great customer service
Micah Johnson profile picture
Micah Johnson
23:56 10 Jun 24
Adi was very helpful!
Liam Gilson profile picture
Liam Gilson
23:55 10 Jun 24
Went in to get a new sim set up and Adi was a great help!
B profile picture
B
19:08 09 Jun 24
Arrogant and extremely rude customer services especially the main branch dt the man that I asked fir help with after having my phone stolen was arrogant and so rude
I've been a long term good customer with Telus and paid all bills ect on time and vested allt of money into Telus but this so called customer service rep makes ne want to change from Telus and should not be in customer services as he has no clue what to do or about Telus cibtracts or loss insurance evt . Cretin actually
Yair Torales profile picture
Yair Torales
19:36 07 Jun 24
Great service, veré kindful sales mananger
yury valentina lopez profile picture
yury valentina lopez
00:14 06 Jun 24
Toby Dowding profile picture
Toby Dowding
20:46 30 May 24
Adi was a top bloke very helpful highly recommend!
Fiza Bashyal profile picture
Fiza Bashyal
23:31 29 May 24
Samrat Bhusal profile picture
Samrat Bhusal
23:30 29 May 24
Rob Thomas profile picture
Rob Thomas
22:37 14 May 24
Great help thank you
Nooriya Rokai profile picture
Nooriya Rokai
20:19 14 May 24
Excellent service thanks
minjoo kim profile picture
minjoo kim
01:43 14 May 24
Thanks you for service
Joel Wilson profile picture
Joel Wilson
01:17 14 May 24
10/10, very patient and great help !
Paul Lekhraj profile picture
Paul Lekhraj
00:58 14 May 24
Very knowledgeable and courteous!
Dante Doño profile picture
Dante Doño
20:47 06 May 24
Rare to find, an actual good service in Vancouver, fast and helpful.
Denise Gulmatico profile picture
Denise Gulmatico
22:55 03 May 24
Very accomodating and friendly 😊
Bailey Busslinger profile picture
Bailey Busslinger
18:42 03 May 24
Aditya was very helpful in setting up my new plan and sim card. Would highly recommend!
Melissa Xu profile picture
Melissa Xu
23:10 01 May 24
Came in for an issue with my phone data and the issue turned out to be a problem with apple, but the sales representative was very helpful and very patient and offered many ideas to see if we could fix the problem before I had to seek help elsewhere.
Aamir Nawaz profile picture
Aamir Nawaz
19:41 01 May 24
Thanks Aditya for Best Services.
salma jivan profile picture
salma jivan
00:32 27 Apr 24
Adi was helpful and very patient with all my questions. I was looking to improve the price of my mobility plan and he suggested some good options. I had gone into Telus stores in Metrotown and they were not helpful at all. He also assisted me with my home Telus account. I definitely recommend Adi for all your Telus and Koodo questions.
e goddard profile picture
e goddard
00:16 26 Apr 24
Came to this shop to sort out extra data and Adi was brilliant. Quick and easy and very helpful service. My phone plan was updated almost instantly for the same cost! Thanks Adi!!
Yawen Yang profile picture
Yawen Yang
23:25 18 Apr 24
Adi was really patient and resourceful helping me restore my Koodo. I had been worried that I would lose my number, but with Adi’s help my number was saved and I got to avoid a lot of trouble. I am really grateful that it was Adi who served me.
Prince Sethi profile picture
Prince Sethi
19:58 08 Feb 24
My experience with Telus is amazing
Service from Aditya was commendable
From start to finish he was there to explain and make new connection easier for me..
I am extremely satisfied with the crew ..!!
Thanks Aditya
Soojin Lee profile picture
Soojin Lee
21:25 08 Jan 24
It is very rare that I leave a review, but I am doing so because of the amazing service that Aditya provided today. He was incredibly helpful and kind. In one sentence, I can say that he is there to help you like your best friend, rather than just a staff member from Telus/Koodo. He secured me the best deal that I had never imagined could exist. I highly recommend this place to everyone! You will have the best experience and deal.

TELUS & Koodo Store in Vancouver BC — Your Trusted Authorized Dealer

Bolt Wireless on West Pender Street is downtown Vancouver’s go-to authorized TELUS and Koodo dealer. We serve busy professionals in the financial district, students at nearby SFU Harbour Centre, residents of Gastown and Yaletown, and visitors passing through the city’s core. Our compact, knowledgeable team specializes in fast, hassle-free service so you can get back to your day.

Whether you need to activate a new line, transfer your number from another carrier, upgrade your device, or troubleshoot a billing question, we handle it all in store. We pride ourselves on honest recommendations — no pushy upsells, just straightforward advice tailored to your needs and budget.

Bolt Wireless Inc. Store in Vancouver, BC
TELUS Mobility Services at Bolt Wireless Inc

Discover the Latest TELUS Devices and Plans in Vancouver | Bolt Wireless Inc.

Looking for the latest iPhone, Samsung Galaxy, or Google Pixel in downtown Vancouver? Bolt Wireless stocks a wide selection of TELUS and Koodo smartphones, tablets, smartwatches, and accessories. Our team can walk you through camera quality, battery life, display specs, and monthly plan costs so you make a confident decision. We also carry budget-friendly options from Koodo — perfect for students, newcomers to Canada, or anyone who wants reliable service at a lower price point.

Already have a device? Bring it in for a SIM swap, eSIM activation, or plan change. We regularly run in-store promotions with bonus credits and discounted accessories that you won’t find on the TELUS website. Visit our West Pender Street location to see what’s available today.

Explore TELUS Internet and TV Solutions in Vancouver | Bolt Wireless Inc.

Vancouver residents and businesses depend on reliable internet — and TELUS PureFibre is the fastest fibre-optic network available in the city. With symmetrical speeds up to 1.5 Gbps, PureFibre handles everything from 4K streaming and video conferencing to smart-home devices and cloud gaming without breaking a sweat. Stop by our downtown Vancouver store to learn about current PureFibre promotions and bundling discounts when you pair internet with a mobility plan.

Upgrade your home entertainment with TELUS Optik TV, featuring 4K HDR picture quality, a voice-activated remote, and thousands of on-demand titles. Choose from flexible channel packages — sports, movies, international, kids — and customize your lineup. Our team at 522 West Pender can help you pick the right Optik TV plan and schedule installation.

TELUS TV and Internet Services
TELUS Home Security and Wireless Home Phone Services

Secure Your Vancouver Home with TELUS Home Security & Wireless Phone Services | Bolt Wireless Inc.

Keep your Vancouver home or condo safe with TELUS SmartHome Security. The system includes 24/7 professional monitoring, HD indoor and outdoor cameras, motion sensors, smart door locks, and a video doorbell — all controllable from your smartphone. Whether you live in a high-rise in Yaletown, a heritage home in Kitsilano, or a townhouse in Mount Pleasant, our security consultants at the Bolt Wireless downtown location will recommend a setup that fits your space and budget.

We also offer TELUS Wireless Home Phone for crystal-clear calling without a traditional landline — a popular choice for Vancouver residents looking to cut costs while staying connected. Visit us at 522 West Pender Street to explore your home security and phone options.

Enhance Your Vancouver Business with TELUS Business Solutions | Bolt Wireless Inc.

Vancouver is one of Canada’s most competitive business markets, and reliable communications are essential. Bolt Wireless provides the full range of TELUS Business Solutions — including Business Connect, a cloud-hosted phone system that lets your team take calls on any device from anywhere; Business Internet with guaranteed uptime and dedicated bandwidth; and TELUS Fleet management tools for companies with mobile workforces.

Need to protect your office, retail space, or restaurant? TELUS Business Security offers commercial-grade surveillance cameras, access control, and remote monitoring. Our downtown Vancouver team has helped businesses in Gastown, the Financial District, Chinatown, and along Robson Street set up integrated communication and security solutions. Stop by 522 West Pender to discuss what your business needs.

TELUS Business Solutions - Elevate Your Business
TELUS Employee Purchase Program (EPP) Revolution with Bolt Wireless Inc.

TELUS Exclusive Partner Program (EPP)

Bolt Wireless is an authorized provider of the TELUS Exclusive Partner Program (EPP) at our downtown Vancouver location. If your employer is a TELUS EPP partner — and many of Vancouver’s largest employers in tech, healthcare, government, and finance are — you and eligible family members can access significant discounts on monthly plans, smartphones, and accessories.

Curious whether you qualify? Bring your work ID or corporate email to our store at 522 West Pender Street, and our team will check your eligibility and activate your EPP savings on the spot. The discounts apply for as long as you remain with a qualifying employer, making it one of the best ongoing perks available. Visit Bolt Wireless Vancouver today and start saving.