Privacy Policy
At BoltWireless, privacy isn’t an afterthought — it’s part of how we do business. Whether you’re visiting our website, activating a TELUS or Koodo plan, or just asking a question in-store, we are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what we collect, why we collect it, and how we protect it, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Our Role as an Authorized Dealer
BoltWireless is an independent authorized dealer for TELUS and Koodo.
While we help customers activate services, we are not TELUS Corporation or Koodo Mobile.
Some personal information collected by us is securely shared with the carrier only when required to activate or manage your services.
2. What Personal Information Means
“Personal information” refers to information that identifies you as an individual. This may include:
- Name, address, phone number, and email
- Identification details for service activation
- Credit-related information (when required)
- Purchase or service history
- Online activity when using our website
- We never collect information without a clear purpose.
3. Why We Collect Information
We collect personal information to:
- Activate and manage mobile, internet, TV, and business services
- Verify eligibility and perform credit checks (with consent)
- Provide customer support and after-sales service
- Improve our website and customer experience
- If you’re simply browsing, we do not ask for sensitive information.
4. Consent & Your Choices
Your consent matters.
- Consent may be implied when the purpose is obvious (e.g., activating a phone plan).
- Express consent is obtained for credit checks or marketing communication.
- You may withdraw consent at any time, subject to legal or contractual limits.
5. Use of Google Analytics & Cookies
Our website uses Google Analytics to understand visitor behavior and improve performance.
This includes:
- First-party cookies
- Anonymous usage data (pages visited, device type, location region)
6. When We Share Information
We do not sell personal information.
We may share information only with:
- TELUS or Koodo (for service activation and management)
- Credit bureaus (when applicable)
- Warranty, insurance, or protection plan providers
- Legal authorities if required by law
7. How We Protect Your Information
We use physical, administrative, and technical safeguards to protect personal information, including:
- Secure systems and access controls
- Staff confidentiality training
- Secure disposal of records no longer required
- Information is retained only as long as necessary to meet service and legal requirements.
8. Access & Corrections
You have the right to:
- Request access to your personal information
- Request corrections if information is inaccurate
- Requests are handled promptly by our Privacy Officer.
9. Contact Our Privacy Officer
If you have questions, concerns, or wish to update your consent preferences, contact:
- Privacy Officer – BoltWireless Inc.
- Unit 110-8067 120th Street, Delta, BC, Canada
- 778-957-8000
- Support@boltwireless.ca