FAQ’s

Yes — Koodo is a mobile brand owned by TELUS. It’s a subsidiary that uses the TELUS network but operates as a separate, more value-focused brand.

 

Call 1-778 957 8000 (or dial *611 from a TELUS phone) to reach TELUS support and speak with a representative.

Yes — you can usually keep your number when moving from TELUS to Koodo by requesting to port (transfer) it during the switch process, just like moving between carriers.

Yes — you can visit a TELUS store to upgrade your phone. They can help you choose a new device and plan in person. (Note: if you’re a Koodo customer, some suggest checking with the store ahead of time, as services may vary.)

TELUS is a publicly traded Canadian company owned by its shareholders.

TELUS is owned by institutional investors, mutual funds, and individual shareholders.

TELUS is a Canadian company headquartered in Vancouver, British Columbia.

TELUS has acquired several companies, including Public Mobile and LifeWorks.

Darren Entwistle is the President and CEO of TELUS.

Fido is owned by Rogers, not TELUS.

The TELUS CEO’s total annual compensation varies by year and performance, typically reported in public filings.

No single majority owner exists; large institutional investors hold significant shares.

TELUS partners with Bell for network sharing and collaborates with various healthcare and technology firms.

This is a general statistic often referring to institutional investors, not a TELUS-specific fact.

No, they are independent telecom providers in Canada.

Stock price changes are usually influenced by market conditions, interest rates, and company earnings.

No, TELUS is Canadian-owned and Canadian-based.

TELUS competes mainly with Rogers and Bell.

TELUS Health and TELUS International are commonly referred to as sister companies.

They are not partners, but they do share some network infrastructure in certain regions.

TELUS owns Koodo, while TELUS itself is owned by public shareholders.

Both offer strong networks; the better choice depends on coverage, pricing, and customer needs.

TELUS has acquired Public Mobile, LifeWorks, and several healthcare and tech companies.

Koodo and Public Mobile use the TELUS network.

Koodo, Public Mobile, TELUS Health, and TELUS International operate under TELUS.

Rogers is slightly larger overall, but TELUS is a close competitor in wireless services.

TELUS has acquired several companies, including Public Mobile and LifeWorks.

The best provider depends on location, coverage, pricing, and service needs.

Koodo is a subsidiary brand owned and operated by TELUS.

No, Bell and TELUS are separate companies, though they share some network infrastructure.