This store is temporarily closed for building construction.
Our New Westminster store at Unit K9-610 6th St, New Westminster, BC V3L 3C2 can help meanwhile — call 604-373-8111, or find another store near you.
TELUS & Koodo Store Vancouver BC — Downtown Authorized Dealer
TELUS & Koodo Store Vancouver · Authorized Dealer
Our Vancouver store at 522 West Pender Street is temporarily closed for building construction. The nearest open Bolt Wireless is New Westminster at Unit K9-610 6th St, New Westminster, BC V3L 3C2. Call 604-373-8111.
Services Available at Vancouver
Serving Vancouver & Surrounding Areas
This location is 522 West Pender Street, Vancouver, BC V6B 1V3. Mon-Sat: 10AM-9PM, Sun: 11AM-6PM. Call 778-536-8000.
More about TELUS & Koodo in Vancouver — coverage, nearby areas and what we set up locally.
Why Visit TELUS & Koodo Store Vancouver?
Our Vancouver location offers the full range of TELUS and Koodo products with expert staff ready to help you find the perfect solution.
Expert Staff
Trained professionals who can help with all your needs
Same-Day Setup
Walk out with your device fully activated
Local Support
Community-based service you can rely on
About the Vancouver location
Our Vancouver store is conveniently located at 522 West Pender Street, easy to reach by car or transit. Drop in for TELUS Mobility activations, Koodo plans, PureFibre Internet, Optik TV, SmartHome Security, or device trade-ins.
We're part of Bolt Wireless— an authorized TELUS & Koodo dealer with 10+ stores across BC, Alberta & Ontario. Same TELUS prices, same Koodo plans, plus local experts who handle setup, port-in, and long-term support in person.
What to bring with you
- Government-issued photo ID (driver's licence, passport, or PR card)
- Most recent bill (if porting from Rogers / Bell / Fido / Virgin / Freedom)
- Account number & PIN from your current carrier (for porting your number)
- Trade-in device (optional) — fully wiped, charged, and unlocked if applicable
- Payment method — credit, debit, or pre-authorized banking for monthly billing
TELUS or Koodo — which is right for you?
Both networks run on the same TELUS infrastructure, so coverage is identical. The choice comes down to your data needs, budget, and the kind of perks you want. Our Vancouver team will walk you through both and match you to the best fit — no pressure, no upsell.
Premium 5G+, full perks
- • 5G+ on Canada's most-awarded network
- • Unlimited talk & text + generous data buckets
- • 5-year price-lock plans available
- • Easy Roam, US/global roaming options
- • Bundle with PureFibre Internet, Optik TV, SmartHome
Best value, no surprises
- • Same TELUS-network coverage
- • Shock-free data — never overage charges
- • Pick Your Perk (extra data, international minutes, etc.)
- • Lower monthly bills, ideal for families
- • No long-term contracts on most plans
Walk into Bolt Wireless Vancouverand we'll compare side-by-side based on your current bill.
On West Pender in the Downtown Core
We are on West Pender between Seymour and Richards, in the middle of the downtown office district. The bus stops on West Pender are directly outside in both directions, and West Hastings is one block north.
Getting Here on Foot or by Transit
Waterfront and Granville stations are both a short walk, and the Pender and Hastings bus routes stop within thirty seconds of the door. Pacific Centre is about half a kilometre away, so if you are already shopping on Granville we are a few minutes on foot. If you work downtown you can almost certainly reach us and get back inside a lunch break, which is how a good share of our activations actually happen.
Built for a Downtown Schedule
Most people who walk in here are between other things. We keep the common jobs — SIM swaps, plan changes, adding a line, porting a number from Rogers or Bell — short enough to finish in one visit, and we will tell you honestly at the start if something needs longer so you can decide whether to wait or come back.
Business, EPP and Student Plans Downtown
The blocks around Pender and Hastings are offices, and a large part of what we do reflects that: employer plans, small-business lines and people whose company is on the TELUS EPP list without knowing it.
Check Whether Your Employer Qualifies
TELUS Exclusive Partner Program pricing is available through many downtown employers, and most people find out they were eligible long after they signed up at full price. Bring your work email or employee ID and we will check your organisation against the current list before you commit to anything.
Small Business Lines Without the Runaround
If you run a small team downtown, we can set up multiple lines on one account, sort out billing and get devices activated in a single visit rather than over a series of phone calls. We will also look at whether your current setup is costing more than it needs to before recommending a change.
Pacific Centre and the Granville Blocks
We are half a kilometre from Pacific Centre, which puts us a few minutes on foot from the busiest shopping stretch downtown.
Coming From Pacific Centre
Head north on Granville or Howe and you are at Pender in about five minutes. We carry TELUS and Koodo together, so if the question is which of the two suits you, you can ask it in a shop that sells both and see the answer side by side.
Between Other Things
Most people who come in from the Granville blocks are mid-errand. Plan changes, SIM swaps, adding a line and number ports from Rogers or Bell are the jobs we can finish while you wait. Device financing and a full switch take longer, and we will say so before you sit down rather than after.
West End Rentals and Downtown Towers
Downtown and the West End are a different housing stock from the rest of the network: rental towers, exclusive in-building wiring, and single-line accounts rather than family bundles. This store is temporarily closed for building construction — New Westminster can take the same conversation.
Single-Line Plans for West End Renters
West End has the smallest average household in Vancouver, about 1.5 people, and more than 80% of residents rent. About half the population here lives in high-rises built between 1960 and 1980. That points to a different plan conversation than a family bundle: mostly single lines, and often a new lease meaning a new address and sometimes a new number. We can help you port your existing number onto a new TELUS or Koodo line, and update it again when your lease changes.
PureFibre in a Downtown or Yaletown High-Rise
Getting TELUS PureFibre into a Downtown or Yaletown tower often comes down to the building, not the street. Novus has specialised in downtown Vancouver high-rises since 1996, holding exclusive fibre agreements at over 1,000 multi-dwelling units, and a tower can end up wired to just one provider. TELUS runs its own program to wire buildings to a demarcation point, but older towers inside a fibre neighbourhood can still be missed. We can check what is actually installed at your address before you commit to anything.
Optik TV in a Yaletown Condo Tower
Yaletown condo towers sit on the old Concord Pacific lands: Concord Pacific Developments formed in 1987 to redevelop the Expo 86 site, and three dozen condominium towers were completed by 2010. Novus has run exclusive in-building agreements in Yaletown since 1996, and TELUS notes that some buildings have exclusive agreements that block a TELUS install outright. Whether Optik TV reaches your unit is a building question, not a street one. We can check what your specific tower allows before you sign up.
SmartHome Security in a West End Rental Tower
More than 80% of West End residents rent, and about half the neighbourhood's population lives in the high-rises built between 1960 and 1980. Installing SmartHome Security in one of these towers usually means a landlord or strata conversation before anything gets mounted, not a straightforward homeowner job. We can walk you through which sensors and cameras are wireless and removable versus what needs building permission to mount, and what happens to the system when your lease ends.
Google Reviews — Vancouver
“This was some of the absolute best customer service I’ve received! I want to give a huge shout out to Yasir who helped me both in store and then again remotely when I had left Vancouver but needed help activating a new SIM card! He went above and beyond and made my issues with my phone very seamless and even added an extra deal to my koodo account! I genuinely appreciated the help so much. Thank you again Yasir!”
“Yasir was incredibly kind and helpful! He explained everything clearly and made the whole process quick and easy. Very friendly, efficient, and professional. 10/10 customer service. Thank you, Yasir!”
“I have been receiving customer service from Yasir and he has been so patient and outstanding in service. He helped process my transfer from Virgin to Koodo and he never once expressed impatience. Customer Service like this these days is rare!!”
“Aalia is absolutely beautiful. She’s is a very competent. She helps me so much with the transfer with my cell phone for 2 hours and she is very a calm person et very patient. 👍”
“Yasir, provided an absolutely outstanding experience! The service was fast, professional, and far beyond my expectations. Every detail was handled with care and expertise, and I truly appreciated the clear communication throughout the process. It’s rare to find someone so reliable and dedicated. I highly recommend this person and his service to anyone who values quality and professionalism.”
Frequently Asked Questions — Vancouver
Is Bolt Wireless Vancouver open?▼
Bolt Wireless Vancouver is temporarily closed due to building construction. In the meantime our New Westminster store at Unit K9-610 6th St, New Westminster, BC V3L 3C2 can help — call 604-373-8111. You can still reach our team on 778-536-8000.
What is the TELUS store address in Vancouver?▼
The store is at 522 West Pender Street, Vancouver, BC V6B 1V3, and it is temporarily closed. The nearest open Bolt Wireless location is New Westminster at Unit K9-610 6th St, New Westminster, BC V3L 3C2.
What is the TELUS store phone number in Vancouver?▼
Call 778-536-8000. That number reaches this Bolt Wireless location — an authorized TELUS & Koodo dealer — not a national call centre.
Does Bolt Wireless Vancouver offer same-day phone activation?▼
Yes! We offer same-day activation on all TELUS and Koodo plans. Bring your ID and you can walk out with a working phone in about 30 minutes.
Can I trade in my old phone at Bolt Wireless Vancouver?▼
Absolutely. We accept trade-ins for iPhones, Samsung Galaxy, Google Pixel, and other devices. You'll get instant credit toward your new phone or plan.
What services does Bolt Wireless Vancouver offer?▼
We offer TELUS Mobility, Koodo Plans, Internet, Optik TV, SmartHome Security, Device Trade-In. We're an authorized TELUS and Koodo dealer with full-service support.
Do I need an appointment to visit Bolt Wireless Vancouver?▼
No appointment is needed. Walk in anytime during store hours and our team will help you with phones, plans, internet, TV, or home security.
Can I keep my phone number when switching to TELUS at Bolt Wireless Vancouver?▼
Yes, we handle number porting from any Canadian carrier. Your existing number transfers seamlessly during activation — don't cancel your old plan first, we handle everything.
Ready to Visit Vancouver?
Stop by TELUS & Koodo Store Vancouver today for expert service on TELUS and Koodo products. Our team is ready to help!
Inside TELUS & Koodo Store Vancouver
Photos from our Google Business Profile — the same ones you see on Maps.